Frequently Asked Questions
Everything you need to know about shopping with Poundstretcher
What are your standard delivery times?
Standard delivery typically takes 3 to 5 working days. You will receive a tracking number via email once your order has been dispatched from our warehouse.
What is your return policy?
We offer a 28-day return policy for most items. Products must be returned in their original packaging and in a resalable condition with a valid proof of purchase.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal.
Can I track my order online?
Yes, once your order is shipped, we will send you a confirmation email containing a tracking link so you can monitor your delivery's progress.
Do you offer bulk purchase discounts?
While we already provide competitive high-street prices, for large-scale commercial inquiries, please contact our customer service team directly to discuss bulk options.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our support team within 48 hours of delivery with your order number and photos of the damage to arrange a replacement or refund.