Returns & Exchanges
At Poundstretcher, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 28-day return policy for most items in their original condition. Whether you bought your items in-store or online, we are committed to providing a quick and easy resolution for your returns and exchanges.
Verify Eligibility
Ensure your item is in its original, unopened packaging and that you have your proof of purchase, such as a store receipt or online order confirmation.
Choose Your Method
Return your items to any Poundstretcher store for an immediate refund, or contact our customer service team to arrange a postal return for online orders.
Process the Return
Present your item and receipt to a store associate or include your completed returns form in the parcel if sending via mail.
Receive Your Refund
Once your return is processed and inspected, your refund will be issued to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing